Dynamic Work/Life Solutions Blog

Improve the Online Benefit Enrollment Experience

Posted by Blog Tipster on Wed, Mar 29, 2017 @ 04:32 PM
Support Services for Online Benefit Enrollment

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eni’s BalanceBenefits Call Center Support Services for Online Benefit Enrollment provide high-volume companies with benefit enrollment support during busy enrollment times, and provides and delivers on-going benefit support for employees throughout the year.  These services are designed to increase efficiency and participation, all while reducing the burden rate for you and your staff.

eni’s extensive background in providing benefit integration services, combined with its state-of-the-art call center make it the perfect choice for handling heavy enrollment times for any business.

Call Center Capabilities Include:

  • Online enrollment
  • Call center recording capabilities
  • 24/7 multi-lingual support
  • Out-reach capabilities
  • Licensed agents on staff
  • On-going benefit support
  • Comprehensive information on your entire benefit offering
  • And more…

 

Click here or contact [email protected] for more information.

Tags: Benefit Communication, employee satisfaction, employee engagement, Benefit Enrollment, benefit engagement

eni in the News

Posted by Blog Tipster on Fri, Jan 27, 2017 @ 10:39 AM

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eni is so proud to announce that our CEO and Industry Thought Leader, Gene Raymondi, was published multiple times in 2016 in leading industry publications.  Here at eni, we strive to provide innovative benefit communication and engagement solutions to our valued customers and contribute revolutionary ideas and benefit delivery strategies to the HR Industry.

We invite you to review a few of these articles and hope you take away some great ideas that will help you better communicate benefits to your employees, help you retain and engage your Millennial employees, and enable you to maximize the ROI on your entire benefit package.

Mobilize for Millennial Retention
HR Tech Outlook

 It is undeniable that technology is streaming into the HR space.  Mobile technology has become such an integral part of our lives.  We use our smartphones for everything from paying bills, to researching restaurants, to connecting with friends and co-workers, so why should benefits be any different?  Read More Here…

How can Brokers Prepare for the Millennial Surge?
BenefitsPro

In today’s fast-paced and competitive landscape, brokers often struggle to provide the support and ongoing communication that their valued clients demand. Many employers expect brokers to assist them in achieving their human capital and benefit objectives, including addressing the communication needs of the largest generation in their workforce, the millennials. So, how can brokers remain responsive and connected to their clients while aggressively pursuing new business opportunities?  Read More Here…

Traditional Benefit Communication Methods do Workers a Disservice
Employee Benefit News & Employee Benefit Adviser

Retaining top talent is a major focus for all organizations and it is undeniable that benefits play a key role in these efforts. In fact, an Aflac Workforces Report notes that “workers who are extremely or very satisfied with their benefits program are 6 times more likely to stay with their employer compared to workers who are dissatisfied with their benefits program.” Many competitive organizations already offer robust benefit packages; however, far too many employees are unaware of the comprehensive nature of their benefits and do not utilize them effectively. HR can combat this disconnect by providing ongoing, effective benefit communication and education.  Read More Here…

The Mobile Broker
BenefitsPro

Brokers are always looking for new opportunities to effectively partner with their customers.  Bringing customers effective, innovative benefit communication tools and HR support services is just the ticket to solidifying broker of record status.  Read More Here…

The Retention Advantage
BenefitsPro

With the landscape of the benefits world constantly shifting, brokers need a competitive advantage to secure a solid financial future. There are many new challenges faced by brokers, which can be addressed by employing innovative strategies that will enable them to remain competitive, differentiate themselves, and thrive.  Read More Here…  

To learn how eni’s revolutionary mobile app and BalanceBenefits benefit communication and engagement solution will better connect employees to their benefits and increase overall employee satisfaction and retention request a complimentary demo today or email [email protected] for more information.

Tags: Benefit Communication, employee retention, Benefits, HR technology, benefit ROI, benefit engagement, millennial retention

Life Event Technology

Posted by Blog Tipster on Thu, Nov 03, 2016 @ 11:07 AM

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With the myriad of software and mobile apps designed to simplify benefit administration, the focus shifts from meeting employee needs to consolidating employee benefits.  Employees become lost in a maze of benefits, resulting in underutilization of their benefits and a lack of knowledge about how their benefits can meet their everyday needs.  Life event technology changes all that by bringing the focus back to the individual – by addressing each individual employee’s unique life needs through harnessing the power of modern technology.

What is a life event and how do life events relate to benefits?  A life event is defined as “any significant step, event, or milestone a person may experience in their life”.  Consider all of the life events that employees may experience over the course of their career – from getting married, to pregnancy, to grief, to finding the right college for their child, all the way up to retirement.  With traditional benefit administration technology, benefits are consolidated but still siloed with no connection to the life events occurring in employees’ lives.  An employee purchasing a home has no guidance on how any of his or her existing benefits can help during the home buying process.  Similarly, an employee providing care for an ill family member is provided no information as to how his or her benefits can alleviate the stress of caregiving.  Using life event technology, an employee’s life event is the hub around which the employee’s benefits revolve, with each benefit applied to assist with each unique life event.

Let’s take a more in depth look at the two life events mentioned above that many employees experience to see how life event technology works to assist employees:

Purchasing a Home

Buying a home is a significant and often overwhelming time in a person’s life.  Fortunately, many employees have a variety of benefits available to support them throughout this process.  For example, an employee may choose to access their Retirement Benefit in order to borrow money against their 401K for a down payment.  The employee could utilize their Work/Life Benefit for assistance researching home prices, neighborhoods, school districts, moving companies, etc.  The employee could also use their Financial Benefit to learn about mortgage structures, interest rates, rolling property taxes into the mortgage or paying separately, etc.  Finally, the employee could access their pre-paid Legal Benefit to help review closing documents.

Caring for a Loved One With a Serious Illness

Helping a loved one through a serious illness is a stressful and emotional time that often impacts an employee’s overall productivity.  There are many benefits that can help with this distressing life event.  Of course, if the loved one is a dependent, the employee will be utilizing their Health Insurance frequently.  When dealing with a serious illness of a dependent, an employee’s Health Advocacy service would be very helpful with specialist referrals/pre-authorizations/bill mediation/medication information/etc.  If the loved one has a terminal illness, the employee should be reminded to review their Life Insurance benefit.  The employee could also utilize their free Legal Consultation to assist in developing an estate plan if the diagnosis is terminal.  Dealing with the illness of a loved one can be extremely stressful and an employee’s EAP is available to help them handle the situation.  Caring for a loved one can also be draining and even start to impact the employee’s own health.  By utilizing their Wellness Benefit the employee can learn relaxation techniques/healthy eating techniques/quick exercises/etc. to help keep themselves healthy.

As we can see, even the most unlikely benefits can complement one another.  With life event technology, employees receive individual guidance about how their benefits can work together to assist with their life events.  As a result, employers receive a higher return on investment of their benefit dollars while employees receive a much more effective benefit experience and customized guidance about their individual life needs.

Learn more about our life event technology and join the HR revolution by reviewing BalanceBenefits on our website.   You can order “Beyond Benefits” by Gene Raymondi, CEO and thought leader, watch our quick video, request a demo, or simply send us an email requesting more information.   

We look forward to helping you with your benefit needs!

Tags: Benefit Communication, Integrated Technology, Benefits, Life Events, Benefit Enrollment, benefit engagement, benefit mobile apps, benefit administration, life event technology

Creating Connection – Increasing Engagement

Posted by Blog Tipster on Thu, May 26, 2016 @ 11:39 AM

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Connection and engagement are two very popular buzz words in the HR industry today.  We all have an idea as to what they mean, but how do we make these words personal and meaningful for our employees?  With today’s workforce spanning five generations, the words “connection” and “engagement” have very different meanings for each of these groups.  Millennials connect with their peers, employers, and even their favorite brands via their Smartphones.  Baby Boomers may connect by reading a printed newspaper or speaking to a customer service representative to help them better understand a service or product, while Gen-Xers may prefer a combination of electronic and printed communication.

The challenge from an HR standpoint then becomes creating personalized and meaningful connections with employees that maximize engagement with their benefits and their company.  It may seem like a daunting task, considering everyone’s preference for receiving information is different, but it doesn’t have to be.  By managing and integrating information, such as HR benefits onto one platform, it makes the task feel less insurmountable.

eni has developed a revolutionary way to connect employees to and better engage employees with their benefits via BalanceBenefits.  This proprietary service and software platform is accessible to employees via a Mobile App, online web portal and 24/7 call center, which makes learning about, utilizing, and engaging with their robust benefit offering easier.  Having EVERY benefit on one software platform available to employees when and where it’s convenient for them is very empowering to employees and it makes them more efficient consumers of benefits.

With BalanceBenefits, gone are the days when employees remain on hold for 20-30 minutes waiting for a health insurance representative or have to wait until Monday to talk with HR.  The answer is now available to them immediately and via whichever platform they prefer, saving them time, frustration and lost productivity.  BalanceBenefits also offers employees peace of mind knowing that their benefit package supports whatever life event they may be experiencing at that moment. 

As an HR professional, you save valuable time in terms of productivity by not having to answer routine benefit questions. Instead, you are able to focus on what really matters to your business:  the most efficient use of your human capital to move your business forward.  It’s a win-win for you, your employees, and ultimately your organization.

Contact eni today to learn how you can increase engagement with benefits for all of your employees.

Tags: Benefit Communication, Employee Benefits, employee engagement, Mobile Apps, benefit engagement

BalanceBenefits: Brokering Communication Across Generations

Posted by Blog Tipster on Wed, Mar 23, 2016 @ 04:12 PM

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How can brokers remain responsive and connected to their clients while aggressively pursuing new partnerships?  In today’s fast paced and competitive landscape, brokers are often pressed to provide the support and ongoing communication that their valued customers demand.  Let eni’s customer care center and benefit engagement software help by providing enhanced benefit communication and expert level support to your customers! Employees will appreciate and be more connected to their employee benefit package – and your customers will recognize a greater return on their benefit dollars.    

Just how connected are employees to their benefits today? Well, a 2015 MetLife study reveals that over half of employees (53%) surveyed indicated that they “need more help understanding how their benefits work or how benefits meet their needs.” Perhaps because employees did not understand their benefits, nearly 42% also indicate that they “did not believe they used their benefits effectively.” (MetLife 2015)  Effective communication about benefits to employees can help employees both understand and use their benefits appropriately.

The question becomes, what is the best way to communicate to employees? The answer – it depends … on the generation of the employee!  Multiple generations of employees are presently in the workforce – Baby Boomers, Generation X, Millennials, and Post Millennials. ).  In 2015, the percentage of Millennials in the workforce became larger than the Baby Boomers, effectively becoming the largest generation in the workforce (Pew Research 2015).  The Generation X population will, similarly, outnumber the Baby Boomers in 2028. Clearly, communicating effectively with multiple generations will continue to be a priority.   

With so many generations in the workforce, a blanket communication style will just not be as effective as multiple methods of communicating about benefits (Wall Street Journal 2014).  Although there are always exceptions, research shows that Baby Boomers and Generation X may prefer communicating by telephone, via email, or in person.  In contrast, Millennials and Post Millennials prefer communicating by smart phone, using apps, texts and instant messages. In fact, the youngest generation is on mobile devices “88 percent of the time” (Fluent Study 2016).  Clearly, communicating about employee benefits to this multi-generational workforce needs to extend beyond the traditional in-person benefit orientations and face-to-face trainings. 

How can BalanceBenefits enhance benefit communication to this multi-generational workforce?  Well, BalanceBenefits offers multiple ways for employees to access and communicate with benefit engagement specialists about their benefits.  Employees can communicate with specialists through their telephone using a benefit engagement call center, through their computer using a member web portal, and through their smart phone using a mobile application. Benefit communication for all generations is no problem with BalanceBenefits!    

Stand out by being a broker, who provides unparalleled customer support while assisting with benefit communication and education, by offering BalanceBenefits to your customers!

Learn more about our suite of benefit engagement software, including our BalanceBenefits mobile app, on our website.  You can order “Beyond Benefits” by Gene Raymondi, CEO and industry thought leader, watch our quick integrated benefits video, or simply send us an email requesting more information.   

We look forward to helping with your benefit needs!

Tags: Benefit Communication, Benefit Enrollment, broker of record, brokers, BalanceBenefits

Maximize Benefit ROI in 2016!

Posted by Blog Tipster on Mon, Feb 08, 2016 @ 10:18 AM

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A new year has begun and with turning a page on the calendar, comes the opportunity to wipe the slate clean and prepare a new strategy for success.  We may set our own goals or they may be set for us.  Either way, having the proper tools to achieve these goals makes getting the job done much easier.

So many times we hear how HR is challenged and overwhelmed with being able to easily, frequently and consistently communicate benefits to employees.  As a matter of fact, it’s the #1 challenge HR currently faces.  With the demographic shift from Baby Boomers to Millennials, more employees are asking for flexible work situations and there is an increased need to make benefit packages more customized based upon different ages and stages of life.  It’s no wonder communicating all these benefits has become even more challenging. 

The good news is, it doesn’t have to be!  What if those benefits could be managed, administered and communicated with one single tool?  What if we could address all those needs and wants and provide employees with a personalized, consumer-driven experience?  It seems impossible, but eni has accomplished just that!  

BalanceBenefits  is a complete solution that integrates every benefit on ONE software platform. Every employee can use this powerful tool to access their benefit information based upon life events, which can be anything from the birth of a child to planning a family vacation.    This software is much more than single source sign-on or a simple listing of benefit vendor websites and phone numbers.  

Based upon an “intuitive intelligence”, BalanceBenefits cross-references every benefit and then creates a report demonstrating to employees - the benefits applicable to their life event, and how to access and utilize the applicable benefits.  It is a simplified, but comprehensive approach to benefits communication, engagement and utilization, with greater ROI potential for your organization.

Communication is made simpler through the benefits reminder feature.  Engagement is created with a gamification component called the Wheel of Life.  And utilization automatically increases through awareness and education of those benefits - ultimately providing a greater ROI for what is spent on the benefits package. 

You may be asking, how is ROI measured?  The answer is simple and not a secret.  When employees understand and use their benefits effectively, it creates a supportive environment, which in turn creates greater attachment to their employer.   And when employees fully understand the depth and breadth of their benefits, they are more likely to stay with their employer, reducing turnover and recruitment costs.

When you don’t have to think about high turnover and employees come to work fully engaged and prepared to work, HR is left with greater opportunities to create strategies to further propel the business from a human capital standpoint.   BalanceBenefits is a multi-faceted tool addressing the benefit needs of employees, the business needs of the organization, and the administrative needs of the HR department.  Once you learn more about how flexible and cost effective BalanceBenefits  is, you will wonder how you were able to do your job without it. 

Contact eni today for a quick demo and start maximizing your benefit ROI today!

Tags: Benefit Communication, Employee Benefits, Benefit Integration, benefit ROI

BalanceBenefits and the Mobile Broker

Posted by Blog Tipster on Wed, Jan 20, 2016 @ 03:31 PM

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Brokers are always looking for new opportunities to effectively partner with their customers.  Providing ongoing, effective benefit education, communication, and support for companies and their employees is just the ticket to helping brokers stand out! The most recent Prudential Study of Employee Benefits found that employers’ top benefit strategy is to improve “the overall effectiveness of benefits communication”.   According to Prudential, ensuring regular, effective benefit communication is so important that employers are increasingly seeking to give carriers and TPAs a role in benefit communication.  Well it is time for brokers to step in and have a role too!  

How can you communicate about benefits effectively with employees?  Well, communicating about and engaging employees with their benefits on a regular basis, beyond new hire orientation, is important.  Employers are gravitating “towards a year-round, more value-added benefits education and enrollment strategy” (Prudential).   This is no surprise to brokers, who agree that benefit “communications and enrollment would be more effective if they took place at a different time of the year from medical insurance enrollment” (Prudential).  Next, effective benefit communication should use employees’ desired method of communication, be it call center and/or digital benefit support.

Finally, ensuring easy access for employees to their benefit information is crucial.  Many employees presently use their desktop (39%) or laptop (27%), but with the advent of the smart phone, nearly a quarter of employees prefer to use their mobile device to access their benefits (Prudential).  With the number of mobile devices now outnumbering desktops and laptops (Kleiner Perkins Caulfield Byers 2015), a mobile app designed specifically for benefit functions is a must!

Is there a particular area where employers would like help?  Well, a recent study revealed that employers would like help communicating with employees “during particular life events or life stages, such a marriage, divorce, or the birth or adoption of a child” (Prudential).  Employees, nearly 63% of those surveyed, were similarly very interested in “being notified of benefit changes or options at the time of a life event” (Prudential).  Employers and employees alike recognize the importance of knowing about benefit options available at the time of employee life events! 

The question then becomes, how can employers communicate about these benefits effectively, especially when life events occur for employees?   The answer is by turning to their broker, who can provide a unique and highly individualized approach to benefit administration and communication, complete with a comprehensive mobile app driven by life events that houses all benefit information! 

With BalanceBenefits suite of benefit engagement services including 24/7 call center support, a mobile app, as well as administrative and member web portals, employees will receive just that – benefit recommendations tailored to their individual needs!  Employees can select individual life events they need assistance with and receive benefit recommendations customized to meet their needs.  Benefit notifications, plan information, and custom benefit recommendations are available immediately in the palm of employees’ hands by using our mobile app or with the click of a mouse on their desktop.  Stand out, and become broker of record, by providing unparalleled customer support while assisting with benefit communication and education, by offering BalanceBenefits to your customers!

Learn more about our suite of benefit engagement services, including our BalanceBenefits mobile app, on our website.  You can order “Beyond Benefits” by Gene Raymondi, CEO and industry thought leader, watch our quick integrated benefits video, or simply send us an email requesting more information.   

We look forward to helping with your benefit needs!

Tags: Benefit Communication, Benefit Integration, Benefit Enrollment, broker of record, brokers

The “Appification” of HR

Posted by Blog Tipster on Thu, Jan 14, 2016 @ 04:06 PM

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Are you ready to increase employee engagement and communication?  There’s no better way than eni’s BalanceBenefits Mobile App!  It puts “All Your Benefits In The Palm of Your Hand!” and, it’s driven by Life Events!!

With nearly two-thirds of Americans owning a smart phone, mobile devices have become a “key entry point to the online world” (Pew Research Center, 2015).   In fact, mobile devices have become increasingly prevalent – there are “over 5.2 billion mobile devices and 1.6 billion smart phones as compared to 789 million laptops and 743 million desktop PCs” (Kleiner Perkins Caulfield Byers 2015).  The use of smart phones goes well beyond texting and calling, smart phones are increasingly being used by individuals to “navigate a wide range of life events” (Pew Research Center, 2015). 

Thus, it should be no surprise that mobile apps were on Josh Bersin’s mind at the 2015 HR Tech Congress. The “appification of everything” for HR was the first item on the list in his presentation “10 Tech Trends HR Cannot Ignore” (2015 HR Tech Congress).  Indeed, a recent SHRM article found that mobile apps help busy HR professionals with recruiting, performance, time and attendance, and analytics (SHRM 2012). No wonder Bersin called mobile applications a “step-change” for HR (2015 HR Tech Congress).  However, Bersin also noted that the purpose for HR software has shifted from being “systems of management” to “systems of engagement” (Forbes, 2014). Employees are increasingly using HR software for “self service” rather than tapping HR managers as employee management tools (Forbes 2014).  

Why consider using a mobile application for benefit functions for employees?  Perhaps one important reason is that a recent study found that a “desire for mobile communications among employees” for benefit information is on the rise (MetLife 2015). This “mobile movement” finds employees being increasingly interested in a mobile application for managing benefits (30%), benefit enrollment information (26%), as well as learning and education (25%). (MetLife 2015). As over half of these same employees (53%) indicated that they “need more help understanding how their benefits work or how benefits meet their needs”, and a mobile app for benefit functions can help meet this identified need. (MetLife 2015).  Indeed, perhaps because employees did not understand their benefits, nearly 42% also indicated that they “did not believe they used their benefits effectively.” (MetLife 2015)  Effective communication about benefits to employees through a mobile app can help employees both understand and use their benefits appropriately.

With eni's BalanceBenefits mobile app, employees can access ALL of their benefits with one simple app.  With the tap of the screen employees can:
  • View all available benefits
  • Access information on all benefits
  • Review benefit FAQs
  • Receive important benefit reminders
  • Live chat with a Benefit Information Specialist
  • Explore how their benefit package can support life events such as marriage, buying a home, finding childcare, travel, and much more
  • Receive a customized Integrated Benefit Report
  • Win prizes just for learning more about their benefits

Learn more about our benefits engagement mobile app and software by reviewing BalanceBenefits on our website.  You can also request a complimentary demo of our mobile app, order “Beyond Benefits” by Gene Raymondi, CEO and industry thought leader, watch our quick video, or simply send us an email requesting more information.   

We look forward to helping with your benefit needs!

Tags: Benefit Communication, Benefit Integration, Human Resource Management, Human Resources, Mobile Applications, Mobile Apps

All Your Benefits in the Palm of Your Hand

Posted by Blog Tipster on Wed, Dec 02, 2015 @ 04:23 PM

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Smartphones are such an integral part of our lives, it’s hard to imagine a time when they didn’t exist.  We use them to research restaurants, play games, and at times, we use them to talk to family, friends and co-workers.  Regardless of how we use our Smartphones, they are not going away any time soon.  If anything, they will continue to integrate every aspect of our lives from connecting with others on social media to managing household budgets, and even adjusting the temperature of our homes.    

So why not integrate an important aspect of our lives that we forget about, until we really need them:  our benefits.   Wouldn’t it be convenient and practical if every one of our benefits could be stored and accessed right from our Smartphones?  Well, now they can…with BalanceBenefits!  This unique Mobile App is revolutionizing the way employers and employees look at how technology can serve the benefits world. 

The BalanceBenefits Mobile App not only stores, organizes and demonstrates HOW to use every one of your benefits on a single platform, but it provides the convenience of accessibility and mobility regardless of where you are in the world.  Now, when you’re vacationing in the Outer Banks or on a business trip in NYC and need to know whether that emergency sprain is covered in an out-of-network hospital, the information will be stored in your BalanceBenefits Mobile App.  And for those of us who may not be as tech savvy as our millennial counterparts, you can opt to speak to a live representative by calling our 24/7, Live Answer Call Center.  This app really does offer the best of both worlds!

Benefits no longer have to be a confusing, frustrating or a cumbersome experience.  BalanceBenefits streamlines the entire process of accessing, managing and communicating a benefits package in one convenient platform.  No need to maintain or search through piles of paperwork to find that one phone number to get an answer – every benefit will be in the palm of your hand!

HR Professionals will now have the convenience of a Mobile App to act as an extension of their department.  Imagine having more time to develop strategic initiatives that support recruitment and retention efforts or being able to focus on critical compliance issues to keep your business running smoothly and efficiently.  By offering employees a tool to answer routine questions, like “who do I call for an extra insurance card”, not only will they feel empowered to use their benefits more efficiently, but it will create a more supportive environment because their employer cared enough to provide them an easy-to- use benefits tool.        

To learn how the BalanceBenefits Mobile App can become a value added benefit at a very affordable price, only $1.50 PEPM for 500 employees, contact us today at 800-364-4748 x2340 or email [email protected] to receive a FREE demonstration. 

Tags: Benefit Communication, Employee Benefits, work/life balance, Human Resource Management, Human Resources, Mobile Apps

Get All Your Benefits in the Palm of Your Hand!

Posted by Blog Tipster on Wed, Oct 14, 2015 @ 02:33 PM

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Maximize benefit ROI and increase employee engagement simply by placing benefit information at your employees' fingertips!

Introducing eni's BalanceBenefits Mobile App!

​Imagine accessing ALL of your benefits with one simple app.  With the tap of the screen employees can:
  • View all available benefits
  • Access information on all benefits
  • Review benefit FAQs
  • Receive important benefit reminders
  • Live chat with a Benefit Information Specialist
  • Explore how their benefit package can support life events such as marriage, buying a home, finding childcare, travel, and much more
  • Receive a customized Integrated Benefit Report
  • Win prizes just for learning more about their benefits
Learn more about how eni's newest mobile app can improve your bottom line here!

To learn more about how BalanceBenefits, provides your employees, across all locations, quick, easy access to all of their benefit needs and how you can migrate to BalanceBenefits to get all your benefits in the palm of your hand, contact us today

Tags: Benefit Communication, Benefit Integration, Integrated Benefits, Benefits, Mobile Apps