Dynamic Work/Life Solutions Blog

Improve the Online Benefit Enrollment Experience

Posted by Blog Tipster on Wed, Mar 29, 2017 @ 04:32 PM
Support Services for Online Benefit Enrollment

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eni’s BalanceBenefits Call Center Support Services for Online Benefit Enrollment provide high-volume companies with benefit enrollment support during busy enrollment times, and provides and delivers on-going benefit support for employees throughout the year.  These services are designed to increase efficiency and participation, all while reducing the burden rate for you and your staff.

eni’s extensive background in providing benefit integration services, combined with its state-of-the-art call center make it the perfect choice for handling heavy enrollment times for any business.

Call Center Capabilities Include:

  • Online enrollment
  • Call center recording capabilities
  • 24/7 multi-lingual support
  • Out-reach capabilities
  • Licensed agents on staff
  • On-going benefit support
  • Comprehensive information on your entire benefit offering
  • And more…

 

Click here or contact [email protected] for more information.

Tags: Benefit Communication, employee satisfaction, employee engagement, Benefit Enrollment, benefit engagement

eni Named One of 2017’s Best Companies to Work for in New York State

Posted by Blog Tipster on Wed, Jan 18, 2017 @ 10:45 AM

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eni is pleased to announce that it has been named one of the Best Companies to Work for in New York State for 2017.

eni will be honored at a public awards dinner to be held at the Hilton Albany on Wednesday, April 19, 2017, from 5:45 p.m. to 9:00 p.m. During the event, eni will learn its rank among the 46 companies in the category for small/medium employers with 15 to 249 U.S. employees.

In addition, a special publication profiling all 70 winning organizations and their unique employment perks will be produced for distribution to event attendees, higher education institutions, as well as thousands of human resources professionals and organizations across New York State.

The Best Companies to Work for in New York State awards are celebrating 10 years of recognizing the best employers in the state. It is a distinctive program that evaluates and ranks the best places of employment based on employee satisfaction and engagement, as well as workplace practices and policies.

To be considered for participation, companies enter into a two-part survey process and fulfill the following eligibility requirements:

  • Be a for-profit or not-for-profit business or government entity
  • Be a publicly or privately held business
  • Have at least one facility in the state of New York
  • Have a minimum of 15 employees working in the state of New York
  • Be in business a minimum of 1 year

The 2017 Best Companies to Work for in New York State awards is a partnership of the New York State Council of the Society for Human Resource Management, The Business Council of New York,  Best Companies Group and BridgeTower Media. Event sponsors are Bethpage Federal Credit Union, Blue 449, Anchin Block & Anchin LLP, and Strategic Financial Solutions, LLC.

Over the last 3 decades, eni has provided a well-integrated spectrum of services including Benefit Engagement Services, Benefit Enrollment Services, Employee Assistance Programs (EAP), Work/Life Programs, Corporate Wellness Programs, and Health Advocacy Services, all designed to maximize employee engagement and benefit ROI, securing your greatest investment, your staff.

For more information on the Best Companies to Work for in New York State program, including the entire list of winning companies, please visit www.BestCompaniesNY.com or contact Beth Feltenberger at 717-236-4300 or [email protected].

Tags: employee satisfaction, employee engagement, eni, best companies, Best Companies to work for in New York State

Engaging Millennials

Posted by Blog Tipster on Thu, Aug 11, 2016 @ 11:54 AM

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The Millennials are coming, the Millennials are coming … the Millennials are here!  Armed with shiny smart phones, mobile devices, and cloud based technology, this knowledgeable group of technological revolutionaries are ready to collaborate and contribute to your workforce.   More than 1 out of every 3 workers today belong to the Millennial generation and, by 2025, Millennials are expected to comprise nearly 75% of the global workforce (The Brookings Institution, 2014).  The Millennials are here to stay and they are raising the technological bar for companies across the globe.  While their presence in the workforce is well known, their longevity with any one employer is not.  In fact, a 2016 study showed that “66% of Millennials express a desire to leave their organizations by 2020” (Deloitte, 2016).  With the cost of recruiting and training new employees ever soaring, retaining Millennials is of paramount importance to most employers. 

Perhaps the first step to retaining Millennials is to communicate with them using the technological platform that they desire, which is through mobile devices.  With nearly two-thirds of Americans owning a smart phone, mobile devices have become a “key entry point to the online world” not only for Millennials but for other generations in the workforce as well (Pew Research Center, 2015).   For Millennials, in particular, mobile devices have become an extension of who they are.  Recent research showed usage increasing for mobile devices with nearly 78% of consumer interactions occurring on them (Fluent, 2016).  

The question becomes what does this mean for the HR industry.  Well, in order to attract and retain Millennial employees, you must provide them with customized benefits, via a mobile app, that meets their individual needs and life events!  Research supports that our modern workforce, including Millennials, feels that “benefits that can be customized to meet their needs, would increase their loyalty to their employers” (MetLife, 2016).   Marry mobile technology to a tailored benefits package - and a highly engaging benefits mobile app is born!    

How pressing is the need for a benefits mobile app to engage your Millennial workforce?  A recent study found that a “desire for mobile communication among employees” for benefit information is on the rise (MetLife 2015). Employees are increasingly eager to use a mobile app to manage benefits, access benefit enrollment information, and for learning and benefit education. (MetLife 2015).  Nearly 53% of these employees in this same study reported a need, however, for “more help understanding how their benefits work or how benefits meet their needs”.  Millennials, in particular, evidenced “greater gaps in understanding” their benefits due, perhaps, to “a lack of awareness and exposure over the course of their relatively new career spans” (Metlife 2016).  

It’s time to bridge the generational gap in benefit understanding and communicate benefit information using the technological tools preferred by Millennials with a benefits mobile app!  The result will be an engaged, productive, and loyal workforce.

Contact eni for a complimentary demo of the revolutionary new mobile app that places all your employees’ benefits in the palm of their hand!

Tags: employee engagement, Mobile Applications, Millennials, benefit engagement, benefit mobile apps, Millennials in the Workforce, engaging Millennials,

Creating Connection – Increasing Engagement

Posted by Blog Tipster on Thu, May 26, 2016 @ 11:39 AM

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Connection and engagement are two very popular buzz words in the HR industry today.  We all have an idea as to what they mean, but how do we make these words personal and meaningful for our employees?  With today’s workforce spanning five generations, the words “connection” and “engagement” have very different meanings for each of these groups.  Millennials connect with their peers, employers, and even their favorite brands via their Smartphones.  Baby Boomers may connect by reading a printed newspaper or speaking to a customer service representative to help them better understand a service or product, while Gen-Xers may prefer a combination of electronic and printed communication.

The challenge from an HR standpoint then becomes creating personalized and meaningful connections with employees that maximize engagement with their benefits and their company.  It may seem like a daunting task, considering everyone’s preference for receiving information is different, but it doesn’t have to be.  By managing and integrating information, such as HR benefits onto one platform, it makes the task feel less insurmountable.

eni has developed a revolutionary way to connect employees to and better engage employees with their benefits via BalanceBenefits.  This proprietary service and software platform is accessible to employees via a Mobile App, online web portal and 24/7 call center, which makes learning about, utilizing, and engaging with their robust benefit offering easier.  Having EVERY benefit on one software platform available to employees when and where it’s convenient for them is very empowering to employees and it makes them more efficient consumers of benefits.

With BalanceBenefits, gone are the days when employees remain on hold for 20-30 minutes waiting for a health insurance representative or have to wait until Monday to talk with HR.  The answer is now available to them immediately and via whichever platform they prefer, saving them time, frustration and lost productivity.  BalanceBenefits also offers employees peace of mind knowing that their benefit package supports whatever life event they may be experiencing at that moment. 

As an HR professional, you save valuable time in terms of productivity by not having to answer routine benefit questions. Instead, you are able to focus on what really matters to your business:  the most efficient use of your human capital to move your business forward.  It’s a win-win for you, your employees, and ultimately your organization.

Contact eni today to learn how you can increase engagement with benefits for all of your employees.

Tags: Benefit Communication, Employee Benefits, employee engagement, Mobile Apps, benefit engagement

eni Named One of 2016’s Best Companies to Work for in New York State

Posted by Blog Tipster on Thu, Jan 07, 2016 @ 11:02 AM

eni is pleased to announce that it has been named one of the Best Companies to Work for in New York State for 2016.

eni will be honored at a public awards dinner to be held at the Albany Marriott on Tuesday, May 3, 2016, from 5:45 p.m. to 9:00 p.m. During the event, eni will learn their rank among 45 companies in the category for small/medium-sized employers with 15 to 249 U.S. employees.

In addition, a special publication profiling all 80 winning organizations and their unique employment perks will be produced for distribution to event attendees, higher education institutions, as well as thousands of human resources professionals and organizations across New York State.

Created in 2007, these celebrated annual awards are a distinctive program that evaluates and ranks the best places of employment based on employee satisfaction and engagement, as well as workplace practices and policies.  eni is proud to have made this prestigious list three times since the award was created.

The 2016 Best Companies to Work for in New York State Awards are presented by Ryan, LLC, as well as supporting sponsor Anchin, Block & Anchin LLP. The program is a partnership of NYS-SHRM, The Business Council of New York, Best Companies Group and Journal Multimedia Corporation.

Over the last 3 decades, eni has led the field of behavioral healthcare as an innovative global corporation committed to providing a well-integrated spectrum of employee and benefit engagement solutions including Benefit Integration Services, Benefit Enrollment Services, Employees Assistance Programs (EAP), Work/Life Programs, Corporate Wellness Programs, Health Advocacy Services, and Tips/Whistleblower Hotlines.

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Tags: employee satisfaction, employee engagement, best companies

Employee Benefits: How They Benefit You and How BalanceBenefits Can Help

Posted by Blog Tipster on Wed, Nov 18, 2015 @ 10:33 AM

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Welcome to eni’s BalanceBenefits!  We are expert designers of integrated benefit solutions, individually tailored to meet your unique and evolving benefit needs!

We’ve introduced our integrated benefits model, which includes a Benefit Information Line and Web Portal, and learned how our Integrated Benefit and Human Capital Design teams assist us in designing a customized integrated benefit model for your company resulting in a real ROI (“return on integration”)!  Using a “life events” focus, we’ve explained how we connect employees to their benefits through “knowledge points” while supporting your corporate culture.  You will be ready for the C-Suite as you “win the talent war” by using our integrated benefit solution to retain talented employees and recruit skilled new employees, while simultaneously increasing your employees’ engagement with their jobs and benefits as they navigate their benefit information independently.  

Today we are going to revisit exactly why benefits are important to you, your employees, and your business.

Employee engagement and corporate culture have been the focus of numerous articles within the recent year – and for good reason!  Employers want engaged employees working in a consistent and positive corporate culture because these productive employees are more likely to stay with their employer despite the improved job market.  So how do employee benefits factor into employee longevity?

Well, numerous studies have validated the impact of employee benefits on employee retention and job satisfaction.  Half of the workers surveyed in a recent Aflac study indicated that “employee benefits are very or extremely influential on their decision to leave” (Aflac, 2012).  Nearly 53% of employees rated their benefit package as one of the top factors considered when assessing job satisfaction (SHRM, 2013).  Savvy employers realize the importance of employee benefits and, as such, over 67% of employers agreed that “the potential to boost employee retention and loyalty is a factor when making benefit decisions and choices (MetLife, 2015). 

Will having just any employee benefit package work to increase employee loyalty and retention? The answer is clear.  In our modern and ever changing workforce, employees are increasingly seeking more from their employee benefits, and that means having benefits tailored to their needs. Nearly two-thirds (65%) of employees indicated that “having benefits tailored to their needs” would increase loyalty (MetLife, 2015). 

With BalanceBenefits our suite of benefit engagement software, including an administrative portal, member portal, and mobile application, employees can receive just that – benefit recommendations tailored to their individual life needs!  Employees can select individual life events that they need assistance with and receive benefit recommendations customized to meet their individual needs.  Benefit information and custom benefit recommendations are available immediately in the palm of your hand by using our mobile app or with the click of a mouse on your desktop. 

Learn more about our integrated benefit solution and join the HR revolution by reviewing BalanceBenefits on our website.  You can order “Beyond Benefits” by Gene Raymondi, CEO and industry thought leader, watch our quick mobile app demo video, or simply send us an email requesting more information.   

We look forward to helping with your benefit needs!

Tags: Benefit Integration, employee satisfaction, employee retention, employee engagement, Benefits, Human Resources, Mobile Apps

Engage Employees with BalanceBenefits & Increase Productivity

Posted by Melissa Mayfield on Wed, Mar 18, 2015 @ 04:14 PM

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Welcome to eni’s BalanceBenefits … we are expert designers of integrated benefits solutions, individually tailored to meet your unique and evolving benefit needs!

We’ve introduced our integrated benefits model, which includes a Benefits Information Line and Web Portal, and learned how our Integrated Benefits and Human Capital Design teams assist us in designing a customized integrated benefits model for your company resulting in a real ROI (“return on integration”)!  Using a “life events” focus, we’ve explained how we connect employees to their benefits through “knowledge points” while supporting your corporate culture.  Our last entry illustrated how you can win the talent war using our integrated benefits solution to retain talented employees and recruit skilled new employees.  

Today we are going to talk about how benefit integration can help increase employee engagement with both their benefits and their job:

Employee engagement is a number one priority in 2015 for HR professionals according to a recent study conducted by VirginPulse. Why is this a top priority for HR?  Well, for starters, because a majority of employees (68.5%) are “not engaged” or are “actively disengaged” according to a 2014 Gallup Report.  In a 2013 report, Gallup estimated that, “actively disengaged employees cost the U.S. between $450 billion to $550 billion each year in lost productivity.”  Disturbingly enough, Gallup concluded that these “workplace engagement levels have hardly budged since Gallup began measuring them in 2000.”

Next, employee engagement is extremely important to organizational success. Specifically, Gallup has consistently found “close ties between engagement and outcomes such as turnover, profitability and productivity”.  In fact, a 2015 Gallup article noted that “as the percentage of their employees who are engaged at work increases, companies find themselves better positioned to grow”. 

Although employee engagement is extremely low within most organizations, it is incredibly important to an organization’s success. So how can benefit integration increase employee engagement? Well, benefit integration increases benefit awareness, benefit understanding, and benefit connectivity; makes benefits more accessible; and reduces benefit confusion, which together works to increase employees’ engagement with their benefit package.  Employees, who are engaged with their benefit package, feel more satisfied and supported by their benefits as well as significantly more engaged with their job.

By integrating your benefit package, employees will be significantly more engaged with both their benefits and their job.  Furthermore, by increasing your employees’ engagement with their benefit package, benefits will be used at a higher level, ensuring that your investment in your benefit dollars is not wasted.  Increasing your employees’ engagement impacts your company positively on multiple levels, including profitability!

In summary, benefit integration can help to increase employee engagement with their benefits package and with their jobs!

Learn more about our integrated benefits solutions and join the HR revolution by reviewing BalanceBenefits on ourwebsite.   You can order “Beyond Benefits” by Gene Raymondi, CEO and thought leader on Integrated Benefits Solutions, watch our integrated benefits video, or simply request more information.   

We look forward to helping you with your benefit needs!

Tags: Benefit Integration, employee satisfaction, employee retention, Integrated Benefits, employee engagement, employee productivity

Corporate Culture: How Benefit Integration Promotes A Thriving Culture

Posted by Cindy Mccall on Wed, Oct 08, 2014 @ 01:53 PM

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Welcome to eni’s BalanceBenefits…we are expert designers of integrated benefits solutions, individually tailored to meet your unique and evolving benefit needs!

Through our BalanceBenefits blog posts, we’ve now introduced our integrated benefits model, which includes a Benefits Information Line and Web Portal. We’ve learned how our Integrated Benefits and Human Capital Design teams assisted us in designing a customized integrated benefits model, resulting in real ROI (“return on integration”)!  And, using our life event focus, we’ve also explained how BalanceBenefits connects employees to their benefits through “knowledge points”.  

Today we are going to talk about how benefit integration can have a real impact on your corporate culture:

We all know that successful companies have a strong and well defined corporate culture.  However, how does your company develop a thriving, consistent culture?   Well, one of the first steps in creating a strong corporate culture is to assess your organizational and human capital needs, identify employees’ perceptions, satisfaction, and engagement levels, measure employees’ connection to culture and vision, and clearly understand the strategic goals of leadership.  To do this, we recommend you work with eni to conduct a comprehensive needs assessment.  This assessment will identify your current corporate culture and your employees’ overall satisfaction levels.  Often companies find there is a disconnect between the views of the employees and those of leadership.  By conducting an assessment that identifies these differences, leadership can begin bridging the gap and moving the organization in the desired direction, while shaping the culture to support strategic goals. 

Our assessment also evaluates your employees’ understanding of their benefits package and uncovers which benefits they find useful, which benefits they underutilize, and which benefits they would like to see offered.  Our assessment sometimes reveals the majority of employees are unaware of the comprehensive nature of their benefit package and are even less sure about how to properly access their benefits!   Thus, an assessment provides valuable insights about your current benefit package which helps us identify the combination of benefits that will enable your organization to achieve the optimal benefits package.  Next, based on this assessment, eni will develop an individualized integrated benefits solution designed to meet and support your company’s human capital needs.  Once implemented, this will support recruitment and retention efforts, ultimately driving your organization to achieve the desired results.

In summary, BalanceBenefits benefit integration can help to provide a competitive edge, positioning your organization to recruit and retain talented employees that exemplify your corporate culture!

If you are ready to get started with your company’s needs assessment, contact eni today!  Or go to our website to learn more about our integrated benefits solutions, link to Amazon to get your copy of  “Beyond Benefits”, a newly released book by Gene Raymondi, eni CEO and industry thought leader, or watch our BalanceBenefits Integrated Benefits video

We look forward to helping you with your integrated benefit needs!


Tags: Benefit Integration, employee satisfaction, employee retention, Integrated Benefits, corporate culture, connect with eni, Benefit Information Portal, employee engagement, Benefit Information Line, Human Capital Design Team, Life Events

What is Your Organization’s Greatest Training Frustration

Posted by Melissa Mayfield on Wed, Aug 06, 2014 @ 03:11 PM

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According to a recent survey with 675 HR Professionals, Training & Development Managers, as well as Executives, these are the top 11 pain points when it comes to training (in order of painfulness):

  • Lack of time to conduct training

  • Scheduling employees for training

  • Training doesn't stick

  • Cost/budget

  • Employees don't listen or pay attention

  • Getting manager buy-in to train

  • Upper management buy-in and support

  • Finding training that fits the situation

  • Keeping training material current

  • No time to research, prepare materials

  • Quality of training materials

Looking at this list it's no wonder that 1 out of 2 organizations only train their employees and managers once per year or less.

If you recognize the importance that training plays in developing your employees, but all the roadblocks leave you stuck, contact eni today!

eni’s Corporate Training Program offers courses that provide insight, skills, and tools for individual and organizational improvement. These programs are designed to fit the dynamics and needs of your changing workplace and are designed to:

  • Increase employee productivity

  • Increase employee retention

  • Increase job satisfaction

  • Improve your company’s bottom line by producing a highly knowledgeable and effective workforce.

 For more information, contact the eni Training Services at 1-800-4748.

Tags: employee engagement, employee productivity, Employee Development, empowerment, Training

Knowledge Points: Connecting Employees to their Benefits

Posted by Melissa Mayfield on Wed, Jul 23, 2014 @ 04:38 PM

“Knowledge points” provide employees unparalleled access to information on their entire benefit package.  Knowledge points generally include a single call center where an employee can receive live assistance with any/all benefits in their package, a web portal where they can access all of their benefits and see how their benefits can be used together to provide a complete solution, and of course a mobile application, that enables employees to access their benefits anytime from their mobile device. Having defined knowledge points at which to access information and offer assistance with the entire benefit package simplifies the process and cuts down on both confusion and underutilization.

Let’s take a closer look at each of these knowledge points:

Benefit Information Line

The main features of a Benefit Information Line should include:

  • One toll free number, through which employees can access information about all benefits.

  • A team of experienced Benefit Information Specialists, trained to assess each caller’s benefit needs and identify and recommend supporting benefits and complementary external services. 

  • Benefit integration software that guides Benefit Information Specialists in assessing caller needs and in making benefit recommendations.

  •  24/7 availability.

  • External third party vendor, which provides employees with a higher level of perceived confidentiality regarding benefit inquiries and corresponding life event needs.

With a Benefit Information Line, each caller would experience an immediate connection with an intuitive and supportive Benefit Information Specialist, who explores the caller's request while using benefit integration software to ensure consistency of service and process.  With the click of a button, this software analyzes the caller’s information and recommends additional benefits and complementary services, specific to the caller's needs.  In addition to resolving the caller’s immediate concern, all available employee benefits as well as national and community resources will be considered in such a system. 

Benefit Information Portal

The main features of a Benefit Information Portal should include:

  • An easy-to-use web portal, through which employees can access all of their benefit information.

  • Benefit Integration Software, which guides users in addressing their benefit needs and connects them to additional benefits within their plan that can further support their needs.  The software should also allow users to explore their benefits and how they will support life events and individual interests.

  • Live chat support linking back to a team of experienced Benefit Information Specialists. 

  • 24/7 availability.

The Benefit Information Portal should work synergistically with the Benefit Information Line to drive a higher return on investment for your employee benefit dollars.  Each user can access all benefit information electronically, ask specific benefit questions, and receive individualized benefit recommendations that assists the user’s specific requests.

Mobile App

In the Information Age, it is necessary to have a mobile application that complements your Benefit Information Web Portal.  Through the mobile application, users will be able to access their entire benefit package anytime, anywhere from their mobile device!

By creating defined knowledge points and housing all benefit information within these knowledge points, the process of communicating and obtaining benefit information is simplified, thereby reducing the need for lengthy orientations and repeated communications that employees ultimately forget.  Employers will have greater success simply connecting employees to these knowledge points, rather than attempting to explain the depth and breadth of each available benefit.  These knowledge points also have the ability to highlight the natural connection between benefits ensuring that your organization receives a high return on your benefit dollars, that employees are using their benefits properly, and that they feel adequately supported by their benefit package.

For more information on more successfully connecting employees to their benefits, check out eni’s newest solution BalanceBenefits!

Tags: Benefit Communication, Benefit Integration, employee satisfaction, Benefit Information Portal, employee engagement, Benefits, Benefit Information Line