Dynamic Work/Life Solutions Blog

Improve the Online Benefit Enrollment Experience

Posted by Blog Tipster on Wed, Mar 29, 2017 @ 04:32 PM
Support Services for Online Benefit Enrollment

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eni’s BalanceBenefits Call Center Support Services for Online Benefit Enrollment provide high-volume companies with benefit enrollment support during busy enrollment times, and provides and delivers on-going benefit support for employees throughout the year.  These services are designed to increase efficiency and participation, all while reducing the burden rate for you and your staff.

eni’s extensive background in providing benefit integration services, combined with its state-of-the-art call center make it the perfect choice for handling heavy enrollment times for any business.

Call Center Capabilities Include:

  • Online enrollment
  • Call center recording capabilities
  • 24/7 multi-lingual support
  • Out-reach capabilities
  • Licensed agents on staff
  • On-going benefit support
  • Comprehensive information on your entire benefit offering
  • And more…

 

Click here or contact [email protected] for more information.

Tags: Benefit Communication, employee satisfaction, employee engagement, Benefit Enrollment, benefit engagement

eni Named One of 2017’s Best Companies to Work for in New York State

Posted by Blog Tipster on Wed, Jan 18, 2017 @ 10:45 AM

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eni is pleased to announce that it has been named one of the Best Companies to Work for in New York State for 2017.

eni will be honored at a public awards dinner to be held at the Hilton Albany on Wednesday, April 19, 2017, from 5:45 p.m. to 9:00 p.m. During the event, eni will learn its rank among the 46 companies in the category for small/medium employers with 15 to 249 U.S. employees.

In addition, a special publication profiling all 70 winning organizations and their unique employment perks will be produced for distribution to event attendees, higher education institutions, as well as thousands of human resources professionals and organizations across New York State.

The Best Companies to Work for in New York State awards are celebrating 10 years of recognizing the best employers in the state. It is a distinctive program that evaluates and ranks the best places of employment based on employee satisfaction and engagement, as well as workplace practices and policies.

To be considered for participation, companies enter into a two-part survey process and fulfill the following eligibility requirements:

  • Be a for-profit or not-for-profit business or government entity
  • Be a publicly or privately held business
  • Have at least one facility in the state of New York
  • Have a minimum of 15 employees working in the state of New York
  • Be in business a minimum of 1 year

The 2017 Best Companies to Work for in New York State awards is a partnership of the New York State Council of the Society for Human Resource Management, The Business Council of New York,  Best Companies Group and BridgeTower Media. Event sponsors are Bethpage Federal Credit Union, Blue 449, Anchin Block & Anchin LLP, and Strategic Financial Solutions, LLC.

Over the last 3 decades, eni has provided a well-integrated spectrum of services including Benefit Engagement Services, Benefit Enrollment Services, Employee Assistance Programs (EAP), Work/Life Programs, Corporate Wellness Programs, and Health Advocacy Services, all designed to maximize employee engagement and benefit ROI, securing your greatest investment, your staff.

For more information on the Best Companies to Work for in New York State program, including the entire list of winning companies, please visit www.BestCompaniesNY.com or contact Beth Feltenberger at 717-236-4300 or [email protected].

Tags: employee satisfaction, employee engagement, eni, best companies, Best Companies to work for in New York State

eni Named One of 2016’s Best Companies to Work for in New York State

Posted by Blog Tipster on Thu, Jan 07, 2016 @ 11:02 AM

eni is pleased to announce that it has been named one of the Best Companies to Work for in New York State for 2016.

eni will be honored at a public awards dinner to be held at the Albany Marriott on Tuesday, May 3, 2016, from 5:45 p.m. to 9:00 p.m. During the event, eni will learn their rank among 45 companies in the category for small/medium-sized employers with 15 to 249 U.S. employees.

In addition, a special publication profiling all 80 winning organizations and their unique employment perks will be produced for distribution to event attendees, higher education institutions, as well as thousands of human resources professionals and organizations across New York State.

Created in 2007, these celebrated annual awards are a distinctive program that evaluates and ranks the best places of employment based on employee satisfaction and engagement, as well as workplace practices and policies.  eni is proud to have made this prestigious list three times since the award was created.

The 2016 Best Companies to Work for in New York State Awards are presented by Ryan, LLC, as well as supporting sponsor Anchin, Block & Anchin LLP. The program is a partnership of NYS-SHRM, The Business Council of New York, Best Companies Group and Journal Multimedia Corporation.

Over the last 3 decades, eni has led the field of behavioral healthcare as an innovative global corporation committed to providing a well-integrated spectrum of employee and benefit engagement solutions including Benefit Integration Services, Benefit Enrollment Services, Employees Assistance Programs (EAP), Work/Life Programs, Corporate Wellness Programs, Health Advocacy Services, and Tips/Whistleblower Hotlines.

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Tags: employee satisfaction, employee engagement, best companies

Employee Benefits: How They Benefit You and How BalanceBenefits Can Help

Posted by Blog Tipster on Wed, Nov 18, 2015 @ 10:33 AM

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Welcome to eni’s BalanceBenefits!  We are expert designers of integrated benefit solutions, individually tailored to meet your unique and evolving benefit needs!

We’ve introduced our integrated benefits model, which includes a Benefit Information Line and Web Portal, and learned how our Integrated Benefit and Human Capital Design teams assist us in designing a customized integrated benefit model for your company resulting in a real ROI (“return on integration”)!  Using a “life events” focus, we’ve explained how we connect employees to their benefits through “knowledge points” while supporting your corporate culture.  You will be ready for the C-Suite as you “win the talent war” by using our integrated benefit solution to retain talented employees and recruit skilled new employees, while simultaneously increasing your employees’ engagement with their jobs and benefits as they navigate their benefit information independently.  

Today we are going to revisit exactly why benefits are important to you, your employees, and your business.

Employee engagement and corporate culture have been the focus of numerous articles within the recent year – and for good reason!  Employers want engaged employees working in a consistent and positive corporate culture because these productive employees are more likely to stay with their employer despite the improved job market.  So how do employee benefits factor into employee longevity?

Well, numerous studies have validated the impact of employee benefits on employee retention and job satisfaction.  Half of the workers surveyed in a recent Aflac study indicated that “employee benefits are very or extremely influential on their decision to leave” (Aflac, 2012).  Nearly 53% of employees rated their benefit package as one of the top factors considered when assessing job satisfaction (SHRM, 2013).  Savvy employers realize the importance of employee benefits and, as such, over 67% of employers agreed that “the potential to boost employee retention and loyalty is a factor when making benefit decisions and choices (MetLife, 2015). 

Will having just any employee benefit package work to increase employee loyalty and retention? The answer is clear.  In our modern and ever changing workforce, employees are increasingly seeking more from their employee benefits, and that means having benefits tailored to their needs. Nearly two-thirds (65%) of employees indicated that “having benefits tailored to their needs” would increase loyalty (MetLife, 2015). 

With BalanceBenefits our suite of benefit engagement software, including an administrative portal, member portal, and mobile application, employees can receive just that – benefit recommendations tailored to their individual life needs!  Employees can select individual life events that they need assistance with and receive benefit recommendations customized to meet their individual needs.  Benefit information and custom benefit recommendations are available immediately in the palm of your hand by using our mobile app or with the click of a mouse on your desktop. 

Learn more about our integrated benefit solution and join the HR revolution by reviewing BalanceBenefits on our website.  You can order “Beyond Benefits” by Gene Raymondi, CEO and industry thought leader, watch our quick mobile app demo video, or simply send us an email requesting more information.   

We look forward to helping with your benefit needs!

Tags: Benefit Integration, employee satisfaction, employee retention, employee engagement, Benefits, Human Resources, Mobile Apps

Engage Employees with BalanceBenefits & Increase Productivity

Posted by Melissa Mayfield on Wed, Mar 18, 2015 @ 04:14 PM

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Welcome to eni’s BalanceBenefits … we are expert designers of integrated benefits solutions, individually tailored to meet your unique and evolving benefit needs!

We’ve introduced our integrated benefits model, which includes a Benefits Information Line and Web Portal, and learned how our Integrated Benefits and Human Capital Design teams assist us in designing a customized integrated benefits model for your company resulting in a real ROI (“return on integration”)!  Using a “life events” focus, we’ve explained how we connect employees to their benefits through “knowledge points” while supporting your corporate culture.  Our last entry illustrated how you can win the talent war using our integrated benefits solution to retain talented employees and recruit skilled new employees.  

Today we are going to talk about how benefit integration can help increase employee engagement with both their benefits and their job:

Employee engagement is a number one priority in 2015 for HR professionals according to a recent study conducted by VirginPulse. Why is this a top priority for HR?  Well, for starters, because a majority of employees (68.5%) are “not engaged” or are “actively disengaged” according to a 2014 Gallup Report.  In a 2013 report, Gallup estimated that, “actively disengaged employees cost the U.S. between $450 billion to $550 billion each year in lost productivity.”  Disturbingly enough, Gallup concluded that these “workplace engagement levels have hardly budged since Gallup began measuring them in 2000.”

Next, employee engagement is extremely important to organizational success. Specifically, Gallup has consistently found “close ties between engagement and outcomes such as turnover, profitability and productivity”.  In fact, a 2015 Gallup article noted that “as the percentage of their employees who are engaged at work increases, companies find themselves better positioned to grow”. 

Although employee engagement is extremely low within most organizations, it is incredibly important to an organization’s success. So how can benefit integration increase employee engagement? Well, benefit integration increases benefit awareness, benefit understanding, and benefit connectivity; makes benefits more accessible; and reduces benefit confusion, which together works to increase employees’ engagement with their benefit package.  Employees, who are engaged with their benefit package, feel more satisfied and supported by their benefits as well as significantly more engaged with their job.

By integrating your benefit package, employees will be significantly more engaged with both their benefits and their job.  Furthermore, by increasing your employees’ engagement with their benefit package, benefits will be used at a higher level, ensuring that your investment in your benefit dollars is not wasted.  Increasing your employees’ engagement impacts your company positively on multiple levels, including profitability!

In summary, benefit integration can help to increase employee engagement with their benefits package and with their jobs!

Learn more about our integrated benefits solutions and join the HR revolution by reviewing BalanceBenefits on ourwebsite.   You can order “Beyond Benefits” by Gene Raymondi, CEO and thought leader on Integrated Benefits Solutions, watch our integrated benefits video, or simply request more information.   

We look forward to helping you with your benefit needs!

Tags: Benefit Integration, employee satisfaction, employee retention, Integrated Benefits, employee engagement, employee productivity

Annual Employee Handbook Review

Posted by Melissa Mayfield on Wed, Dec 17, 2014 @ 11:28 AM

With the New Year quickly approaching, it is an excellent time to review your employee handbook to ensure that it accurately reflects your company policies, procedures and benefits.  It doesn’t matter what industry you are in, or the size of your business, an employee handbook is an important tool and should be reviewed at least once per year not only to update policies, but to reflect changes in employment law as well.  It serves as a guide for employees on what to expect from your company and is a fundamental tool in helping protect your business against potential legal claims.

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Keep in mind, an employee handbook is not required by law, but a handbook that is clearly written with up-to-date policies can be a useful tool in many situations.  It provides clear boundaries for the employee and clearly communicates expectations between employer and employee.  For example, if you are experiencing difficulties with an employee such as consistent tardiness, you can refer the employee to your attendance and punctuality policy in your employee handbook to ensure that they understand the policy and what is expected of them before you may have to take disciplinary action.

It is difficult to enforce policies and procedures if you have not communicated them to your employees.  Therefore, it’s important that all employees receive a copy of the employee handbook so they understand what is expected of them.  Trying to enforce policies or discipline employees for violating a policy can be difficult if you’ve failed to provide them with the guidelines to begin with. 

Keep in mind, consistent and fair treatment of your employees is a best practice that can help you avoid liability in potential lawsuits.  A clear and concise employee handbook supports your efforts to treat your employees fairly and consistently.  Unfair or inconsistent treatment of employees could lead to discrimination claims.  Well defined employee policies can settle disputes before they start and protect both you and your employees from possible legal action.

The main purpose of an employee handbook is to communicate information to employees that is both meaningful and relevant.  It sets standards for workplace conduct and complies with Federal and State Laws.  Some commonly found topics in an Employee Handbook are:

  • Messages from the President/Owner/CEO

  • Company Mission/Vision/Value Statements

  • General Policies

  • Equal Employment Policies

  • Anti-Retaliation Policy

  • Leave Policies

  • Payroll Policies

  • Work Rule Policies

  • Benefits Policies

  • Ethics Policies

  • At will employment

  • Acknowledgment of receipt

  • Other

An Employee Handbook is an important communication tool for employees and creates a positive representation of your business.  Although the task may seem overwhelming, take the time now to review your handbook and ensure it correctly reflects your company policies, procedures and benefits before you bring in the New Year!

eni is an industry leading employee benefits provider specializing in Employee Assistance Programs (EAP), Corporate Wellness Programs, Health Advocacy Services, Whistleblower Hotlines in accordance with the Sarbanes Oxley Act, and Integrated Benefits Solutions.

This article is designed to provide general information and is not a substitute for legal advice 

Tags: Employee Handbook, employee satisfaction, Human Resource Management, Human Resources, Employee Orientation

Corporate Culture: How Benefit Integration Promotes A Thriving Culture

Posted by Cindy Mccall on Wed, Oct 08, 2014 @ 01:53 PM

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Welcome to eni’s BalanceBenefits…we are expert designers of integrated benefits solutions, individually tailored to meet your unique and evolving benefit needs!

Through our BalanceBenefits blog posts, we’ve now introduced our integrated benefits model, which includes a Benefits Information Line and Web Portal. We’ve learned how our Integrated Benefits and Human Capital Design teams assisted us in designing a customized integrated benefits model, resulting in real ROI (“return on integration”)!  And, using our life event focus, we’ve also explained how BalanceBenefits connects employees to their benefits through “knowledge points”.  

Today we are going to talk about how benefit integration can have a real impact on your corporate culture:

We all know that successful companies have a strong and well defined corporate culture.  However, how does your company develop a thriving, consistent culture?   Well, one of the first steps in creating a strong corporate culture is to assess your organizational and human capital needs, identify employees’ perceptions, satisfaction, and engagement levels, measure employees’ connection to culture and vision, and clearly understand the strategic goals of leadership.  To do this, we recommend you work with eni to conduct a comprehensive needs assessment.  This assessment will identify your current corporate culture and your employees’ overall satisfaction levels.  Often companies find there is a disconnect between the views of the employees and those of leadership.  By conducting an assessment that identifies these differences, leadership can begin bridging the gap and moving the organization in the desired direction, while shaping the culture to support strategic goals. 

Our assessment also evaluates your employees’ understanding of their benefits package and uncovers which benefits they find useful, which benefits they underutilize, and which benefits they would like to see offered.  Our assessment sometimes reveals the majority of employees are unaware of the comprehensive nature of their benefit package and are even less sure about how to properly access their benefits!   Thus, an assessment provides valuable insights about your current benefit package which helps us identify the combination of benefits that will enable your organization to achieve the optimal benefits package.  Next, based on this assessment, eni will develop an individualized integrated benefits solution designed to meet and support your company’s human capital needs.  Once implemented, this will support recruitment and retention efforts, ultimately driving your organization to achieve the desired results.

In summary, BalanceBenefits benefit integration can help to provide a competitive edge, positioning your organization to recruit and retain talented employees that exemplify your corporate culture!

If you are ready to get started with your company’s needs assessment, contact eni today!  Or go to our website to learn more about our integrated benefits solutions, link to Amazon to get your copy of  “Beyond Benefits”, a newly released book by Gene Raymondi, eni CEO and industry thought leader, or watch our BalanceBenefits Integrated Benefits video

We look forward to helping you with your integrated benefit needs!


Tags: Benefit Integration, employee satisfaction, employee retention, Integrated Benefits, corporate culture, connect with eni, Benefit Information Portal, employee engagement, Benefit Information Line, Human Capital Design Team, Life Events

Funding Veterinary Bills – Tips from eni’s Work/Life Experts

Posted by Melissa Mayfield on Wed, Jul 30, 2014 @ 10:43 AM

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Your dog is sick, you’ve just made an emergency trip to the vet’s office and now it’s time to pay up. You’ve just paid for your own expenses and don’t have much in your savings, what now? Here are some options for paying large and unexpected veterinary bills.

Pet Insurance

Consider purchasing pet insurance for unforeseen circumstances. Before choosing a policy, make sure you understand what will and will not be covered. Visit http://www.petinsurancereview.com for information on how pet insurance works.

Payment Arrangements

Talk with your vet’s office. Often, if you are an established patient they will work out an arrangement with you to pay over time.

Care Credit

CareCredit is a credit card specifically for health and wellness needs. It can be used for your family and your pet’s medical needs. When used to make a purchase $200 or more special financing options are available. Call 800-677-0718 or visit http://www.carecredit.com to learn more.

Crowdfunding Websites

Crowdfunding has become more and more prominent in recent years. Individuals can use these crowdfunding sites to post a cause and receive monetary donations from the public. Generally anyone can use these sites for any cause (read about the man who raised $25,000 on Kickstarter for potato salad here

Here are a few crowdfunding sites you can use to raise money if your vet bills become exorbitant:

www.gofundme.com  

www.indiegogo.com

www.youcaring.com

www.giveforward.com

Charitable Organizations

There are also non profits and funds available for owners and pets in need. See http://www.humanesocietynational.org/veterinary_care_help.html for a list of national, regional, and breed specific assistance options.

211.org

This is an information and referral service run by The United Way. Dial 211 from your area or visit www.211.org and they will provide information on any additional programs in your area.

eni’s Personal Assistant Service is designed to help our members effectively balance the competing demands of work and life while achieving optimal levels of productivity.  Our Work/Life experts are available 24/7 to assist our members with everyday issues that require their attention, like finding money to care for a sick or injured pet, so they can focus on the job at hand.  

Tags: employee satisfaction, Personal Assistant, work/life balance, employee productivity, Pet Insurance

Knowledge Points: Connecting Employees to their Benefits

Posted by Melissa Mayfield on Wed, Jul 23, 2014 @ 04:38 PM

“Knowledge points” provide employees unparalleled access to information on their entire benefit package.  Knowledge points generally include a single call center where an employee can receive live assistance with any/all benefits in their package, a web portal where they can access all of their benefits and see how their benefits can be used together to provide a complete solution, and of course a mobile application, that enables employees to access their benefits anytime from their mobile device. Having defined knowledge points at which to access information and offer assistance with the entire benefit package simplifies the process and cuts down on both confusion and underutilization.

Let’s take a closer look at each of these knowledge points:

Benefit Information Line

The main features of a Benefit Information Line should include:

  • One toll free number, through which employees can access information about all benefits.

  • A team of experienced Benefit Information Specialists, trained to assess each caller’s benefit needs and identify and recommend supporting benefits and complementary external services. 

  • Benefit integration software that guides Benefit Information Specialists in assessing caller needs and in making benefit recommendations.

  •  24/7 availability.

  • External third party vendor, which provides employees with a higher level of perceived confidentiality regarding benefit inquiries and corresponding life event needs.

With a Benefit Information Line, each caller would experience an immediate connection with an intuitive and supportive Benefit Information Specialist, who explores the caller's request while using benefit integration software to ensure consistency of service and process.  With the click of a button, this software analyzes the caller’s information and recommends additional benefits and complementary services, specific to the caller's needs.  In addition to resolving the caller’s immediate concern, all available employee benefits as well as national and community resources will be considered in such a system. 

Benefit Information Portal

The main features of a Benefit Information Portal should include:

  • An easy-to-use web portal, through which employees can access all of their benefit information.

  • Benefit Integration Software, which guides users in addressing their benefit needs and connects them to additional benefits within their plan that can further support their needs.  The software should also allow users to explore their benefits and how they will support life events and individual interests.

  • Live chat support linking back to a team of experienced Benefit Information Specialists. 

  • 24/7 availability.

The Benefit Information Portal should work synergistically with the Benefit Information Line to drive a higher return on investment for your employee benefit dollars.  Each user can access all benefit information electronically, ask specific benefit questions, and receive individualized benefit recommendations that assists the user’s specific requests.

Mobile App

In the Information Age, it is necessary to have a mobile application that complements your Benefit Information Web Portal.  Through the mobile application, users will be able to access their entire benefit package anytime, anywhere from their mobile device!

By creating defined knowledge points and housing all benefit information within these knowledge points, the process of communicating and obtaining benefit information is simplified, thereby reducing the need for lengthy orientations and repeated communications that employees ultimately forget.  Employers will have greater success simply connecting employees to these knowledge points, rather than attempting to explain the depth and breadth of each available benefit.  These knowledge points also have the ability to highlight the natural connection between benefits ensuring that your organization receives a high return on your benefit dollars, that employees are using their benefits properly, and that they feel adequately supported by their benefit package.

For more information on more successfully connecting employees to their benefits, check out eni’s newest solution BalanceBenefits!

Tags: Benefit Communication, Benefit Integration, employee satisfaction, Benefit Information Portal, employee engagement, Benefits, Benefit Information Line

BalanceCare Health Advocacy Services

Posted by Melissa Mayfield on Thu, Jun 05, 2014 @ 01:00 PM

call center PA resized 600Requesting assistance with navigating your health insurance can be as simple as picking up the phone.  eni’s BalanceCare Guides are here to assist our valued health advocacy clients with many aspects of their health insurance questions.

Some examples of how BalanceCare can assist your employees include:

  • Do you need a list of in-network providers that participate in your plan, if so, call us!  Using in-network providers can significantly decrease out of pocket expenses.

  • Are you unsure as to why you have received a bill for the services you thought would be covered in full?  BalanceCare can research and investigate that claim with the insurance carrier to be sure it was processed correctly.

  • Haven’t received your ID cards but you have an appointment coming up?  We can either obtain the ID information for you or connect you with the carrier so they can provide that to you directly.  We can also request cards be sent to you and provide the carrier website for the printing of a temporary card.

  • Do you need information on whether or not a service is covered?  With the information that you supply us, we can research if a service or medication is included in your plan.

  • Are you confused about how deductibles and co-insurance work?  We can review and go over these areas of the plan with you.  These two specifics areas can be very different from plan to plan.

If assistance is needed with general questions on plans prior to enrolling, BalanceCare may be able to help with this as well.

For example, when choosing between multiple plans it is important to consider:

  • The overall health of family members.

  • The number of medications a family requires.  Compare the prescription costs for the plans.  Do pharmacy benefits go towards the deductible or is there a separate deductible for medications?  Is mail order available and less expensive for a 90 day supply?

  • Do the deductibles and co insurance fit with your budget for the out of pocket expenses they create?

BalanceCare, Health Advocacy is a comprehensive, time-saving benefit that assists your employees in maximizing their healthcare benefits. Our Health Advocacy Services will work with you to fully customize a health advocacy program that will drive the most change for your employees.  Contact eni today to learn more!

Tags: enrollment services, employee satisfaction, employee engagement, Health Insurance, Health Care, Health Advocacy