Dynamic Work/Life Solutions Blog

eni in the News

Posted by Blog Tipster on Fri, Jan 27, 2017 @ 10:39 AM

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eni is so proud to announce that our CEO and Industry Thought Leader, Gene Raymondi, was published multiple times in 2016 in leading industry publications.  Here at eni, we strive to provide innovative benefit communication and engagement solutions to our valued customers and contribute revolutionary ideas and benefit delivery strategies to the HR Industry.

We invite you to review a few of these articles and hope you take away some great ideas that will help you better communicate benefits to your employees, help you retain and engage your Millennial employees, and enable you to maximize the ROI on your entire benefit package.

Mobilize for Millennial Retention
HR Tech Outlook

 It is undeniable that technology is streaming into the HR space.  Mobile technology has become such an integral part of our lives.  We use our smartphones for everything from paying bills, to researching restaurants, to connecting with friends and co-workers, so why should benefits be any different?  Read More Here…

How can Brokers Prepare for the Millennial Surge?
BenefitsPro

In today’s fast-paced and competitive landscape, brokers often struggle to provide the support and ongoing communication that their valued clients demand. Many employers expect brokers to assist them in achieving their human capital and benefit objectives, including addressing the communication needs of the largest generation in their workforce, the millennials. So, how can brokers remain responsive and connected to their clients while aggressively pursuing new business opportunities?  Read More Here…

Traditional Benefit Communication Methods do Workers a Disservice
Employee Benefit News & Employee Benefit Adviser

Retaining top talent is a major focus for all organizations and it is undeniable that benefits play a key role in these efforts. In fact, an Aflac Workforces Report notes that “workers who are extremely or very satisfied with their benefits program are 6 times more likely to stay with their employer compared to workers who are dissatisfied with their benefits program.” Many competitive organizations already offer robust benefit packages; however, far too many employees are unaware of the comprehensive nature of their benefits and do not utilize them effectively. HR can combat this disconnect by providing ongoing, effective benefit communication and education.  Read More Here…

The Mobile Broker
BenefitsPro

Brokers are always looking for new opportunities to effectively partner with their customers.  Bringing customers effective, innovative benefit communication tools and HR support services is just the ticket to solidifying broker of record status.  Read More Here…

The Retention Advantage
BenefitsPro

With the landscape of the benefits world constantly shifting, brokers need a competitive advantage to secure a solid financial future. There are many new challenges faced by brokers, which can be addressed by employing innovative strategies that will enable them to remain competitive, differentiate themselves, and thrive.  Read More Here…  

To learn how eni’s revolutionary mobile app and BalanceBenefits benefit communication and engagement solution will better connect employees to their benefits and increase overall employee satisfaction and retention request a complimentary demo today or email [email protected] for more information.

Tags: Benefit Communication, employee retention, Benefits, HR technology, benefit ROI, benefit engagement, millennial retention

Utilize eni’s Mobile App to Enhance your Member Experience

Posted by Melissa Mayfield on Wed, Mar 12, 2014 @ 02:15 PM

Smartphones have become a way of life for most of us.  We can accomplish so much with these devices, from sending and receiving important emails to reviewing and editing important documents.  It is difficult to imagine life prior to the introduction of these tools.  With Smartphones came the advent of the Mobile App.  We now have the ability to better manage every aspect of our lives, whether it is balancing our checkbook, quickly accessing an Excel file or just sending a fun picture from the latest family adventure.  

Helping our members manage their lives is what eni does best!  Our personal and work lives have become so intertwined that we just have “life”, but handling the many stressors associated with life can be challenging.  That is why eni developed its own Mobile App called BalanceGo.  As of April 1st, every customer will be able to offer their employees this time saving and convenient tool.   Now, employees will be able to access any or all of their services through eni with the touch of a finger. 

And it’s simple to activate this service:

  1. With their Group ID and Member ID, employees will need to activate their personal web portal at www.mybalanceworks.com

  2. Once their account is activated, they will need to go to the appropriate Mobile App store for their device and download the BalanceGo app.

  3. And that’s it!  Both the web portal and mobile app will be synchronized.

  4. Now, they can make a request to their Personal Assistant service or use the Ask-A-Counselor feature.

Not only will your employees be able to increase the utilization of these highly valued services, but BalanceGo provides an opportunity to engage with you as an employer and create a greater bond between themselves and the company.

It can also be used as a recruitment and retention tool.  eni understands the very competitive nature of a shrinking talent pool and the need to recruit the most talented individuals.  So, how will your organization differentiate itself from the others?  BalanceGo allows you to demonstrate to prospective and existing employees how you are there to support them and help them create greater work-life balance.  It also acts as a constant reminder of the robust benefits package they receive as an employee of your organization. 

And for a minimal investment, you can use BalanceGo as an addition to your current communications platform.  eni can help you deliver important messages to your employees, such as the next benefits enrollment period, an impending change to one of their benefits or even a facility closing early due to inclement weather.  eni is here to help you support for employees! 

Call us today at 1-800-364-4748 x2340 for more information regarding BalanceGo or a FREE consultation regarding our other services.

Tags: Integrated Technology, Integrated Benefits, work/life balance, HR technology, Mobile Applications, Mobile Apps

Updates vs. Upgrades – Tips from eni’s IT Experts

Posted by Melissa Mayfield on Wed, Apr 03, 2013 @ 02:39 PM

C  Users melissa m Pictures keyboard resized 600Software updates and upgrades can be a confusing topic these days as we use such a wide variety of software every day for personal and business use. We use software in every aspect of our lives, on our work computer, home computer, tablets, and even phones. Before we discuss how to update and upgrade software, let’s take a look at the difference between updates and upgrades.

Software updates are released for many different reasons such as fixing bugs, updating security definitions for antivirus products, new product support for printers, etc. Typically software updates are free.

In contrast, a software upgrade is a new version of the software you already have and there is usually a cost associated with a software upgrade. When a new upgrade is released or sold, there are typically a significant number of major changes to the software including the look, feel, and support associated with the product you are upgrading. It’s important to remember that support usually runs out after a certain period of time and when you upgrade your software, you will also receive renewed support features.

You don’t need to upgrade your software every year, but it is a good idea to check with the manufacturer to see when support runs out for the product. Typically there is an “End of Life” associated with most products and after this “End of Life” date, support is discontinued. Here at eni, we use automatic updates on all of our windows computers and servers after we review the updates. With windows and many other products today you can also utilize automatic updates. This will ensure that all of your products are up to date!

For your reference, we have included links that contain information on updating a few commonly used products:

Windows Update

MacAfee Antivirus

Microsoft Office

Tags: Software Updates, Technology, HR technology

21st Century Customer Service

Posted by Melissa Mayfield on Wed, Jun 13, 2012 @ 04:11 PM

The end of 2011 seemed to be the end of 20th century Customer Service. More people than ever before are using technology to pay their bills, search for services, and shop for products.

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Smartphone ownership is skyrocketing. Last month, research from the Internet Advertising Bureau (IAB) and PwC revealed that 53% of the population now owns a device and, combined with the growth of mobile tablets, this has sparked a surge in brand apps.

With so many people now using smart phones and studies showing that many users spend more time using their mobile apps than their mobile internet browsers, a growing number are suggesting that 2012 is likely to be the year of the customer service app.

From personal experience, it takes quite a lot to be wrong before I can be bothered to pick up the phone and face a lengthy call wait with a company. It takes a lot less effort for me to tweet that I might not know how to find a particular setting, or want to exchange a product. Where once customer service staff were seen as fairly easy to employ, and quite low down the pecking order, the customer service rep of the future is someone different altogether. It is a skill to be able to talk to people, but an even bigger skill to talk to them online and an even bigger skill yet to deftly monitor electronic conversations, spot potential problems and process the information into something actionable.

Companies that aren’t already doing so should be investing in training their own staff into using social tools to serve customers or you may discover that this is what your customers demand and you’re not in a position to deliver it. If you already work in customer service, then developing social media customer service skills could be a pretty keen career choice and you might find you’re not so low down the pecking order after all!

Here at eni, our customer service representatives are tech savvy and fully prepared for the 21st Century.  They continually hone their skills to deliver our brand promise to all of our clients:

"What begins as a dynamic solution … continues as a genuine relationship"

Tags: Talent Management, IT, HR technology, Customer Service

Tech Tips from eni

Posted by Melissa Mayfield on Wed, Jan 11, 2012 @ 04:05 PM

Selecting an internet browser and the version of that browser, with so many options available such as Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, and several others is not as automatic of a choice as it used to be.  Even five years ago Microsoft Internet Explorer was the defacto standard and the browser of choice for 97 percent of all online users.

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All of these browsers work well and quite often it is simple user preference for which one to select.  With that being said, Google Chrome has made great strides in market share over the past couple of years and particularly in the last year since Google first announced Google Chrome was ready for business use. 

Google recently completed a three year effort to increase market share of its Web browser “Chrome”. The success is apparent as now the latest version Google Chrome – version 15 – narrowly edges Internet Explorer 8 (IE8) as the most used browser (according to StatCounter Google Chrome 15 had 23.6% market share compared to 23.5% for IE8).  Although Internet Explorer still leads the pack when considering all versions of browsers (37% IE, 27% Chrome, 25% Mozilla Firefox, 6% Apple Safari) the fact that Google Chrome 15 is the most widely used browser version certainly catches one’s attention.  

PC Magazine recently rated Google Chrome 15 as 4.5 out of 5 stars.  The review cited advantages such as “Super-fast browsing performance”, “hardware acceleration”, “Excellent security through sandboxing and malware warnings”, “Instant site prediction and loading”. The review also praised it for strong support for the emerging HTML5 coding system and built-in Flash player, while dinging it for still not being compatible with a handful of sites.  In other words, though infrequent, there are times when using Google Chrome, that a site may not look or perform exactly as it was built.  But again, this is infrequent.

Although our technical support groups test using a variety of browser versions, at eni we’ve been steadily increasing our usage of Google Chrome and currently standardize user desktops with both Internet Explorer 8 and Google Chrome 15.  We are currently testing the latest version of Internet Explorer, version 9 launched in March 2011. We find Internet Explorer 9 to be nearly as fast as Google Chrome.

With four major browser options which include multiple versions of each browser, the consumer is left with both a lot of choices and capabilities to consider.  We encourage testing of all four leading browser types so the user can make the correct choices for them.  For eni, Chrome is increasingly being used as the browser of choice by our users who feel the layout, graphics, ease of use, and speed make it their browser of choice.  But Mozilla Firefox 4.0 and Internet Explorer 9 are two that should also be considered.  And for Apple shops, where Safari is already included with the MAC operation system, Safari 5 is an excellent choice with many capabilities including increased speed, faster java script engine, Bing search, and improved graphics.

Tags: Talent Management, IT, HR technology, Web Based Technology

Cloud Computing

Posted by Melissa Mayfield on Tue, Aug 23, 2011 @ 09:40 AM

sky clouds resized 600In the past few years, there has been a trend towards delivering applications and internet services through “Cloud Computing”.  The internet is often referred to as the “cloud” due to the cloud symbol that is used to represent the internet in flow charts and diagrams, but cloud computing is a broad term that is often not used correctly or misunderstood. 

Cloud computing is a generic term for anything that involves delivering hosted (rather than locally installed applications) services over the Internet.  Many folks have heard that Cloud computing can lead to a reduction in technology costs but few know what cloud computing is, or the distinct varieties available.  Cloud based services are broadly divided into three categories: Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

A cloud service has three distinct differences from traditional hosting platforms:

  1. Cloud services are sold on demand, typically for a time period (or even by the hour)

  2. Cloud services are expandable - a user can have as much or as little of a service as they want at any given time

  3. The service is fully managed by the provider; the consumer needs nothing but a personal computer and Internet access.

A cloud can be private or public. A public cloud contains the ability to sell services to anyone on the Internet.  A private cloud is a private network or data center that supplies hosted services to a limited number of users.  When a service provider uses public cloud resources to create their private cloud, the result is called a virtual private cloud.  Private or public, the goal of cloud computing is to provide easy, scalable access to computing resources and IT services.

Infrastructure as a Service like Amazon Web Services provides virtual server instance API to start, stop, access, and configure their virtual servers and storage.  In the enterprise, cloud computing allows a company to pay for only as much capacity as is needed, and bring more online as soon as required.  Because this “pay for what you use” model resembles the way electricity, fuel and water are consumed; it's sometimes referred to as utility computing.

Platform as a service in the cloud is defined as a set of software and product development tools hosted on the provider's infrastructure.  Developers create applications on the provider's platform over the Internet.  PaaS providers may use APIs, website portals or gateway software installed on the customer's computer. Force.com, (an outgrowth of Salesforce.com) and GoogleApps are examples of PaaS.

In the Software as a service cloud model, the vendor supplies the hardware infrastructure, the software product, and interacts with the user through a front end portal.  SaaS is a very broad market.  Services can be anything from Web-based email to inventory control and database processing.  Because the service provider hosts both the application and the data, the end user is free to use the service from anywhere.

As you can see cloud computing comes in a variety of flavors.  No matter which option you choose, there are common benefits shared by each.  These include reduced cost by way of less hardware, software, and network mgmt expenses.  Cloud computing is also scalable and allows for automated updates.  Your business can scale to meet the demands of expanding business and new technical updates are maintained by the provider.  With cloud computing you experience ease of implementation, a browser, a computer, and some training are all that are needed to get started, and even disaster recovery as data is stored on provider servers.

Here at eni we utilize cloud computing in many aspects of our business as we are always improving our technology in order to meet the needs of our customers.

Tags: eni services, IT, HR technology, Web Based Technology

Multiple Desktop Monitors Save Time

Posted by Melissa Mayfield on Wed, Jun 15, 2011 @ 11:15 AM

Computer Chip circuit board resized 600One of the easiest and most efficient ways to improve your desktop computing experience is to get a second monitor.  By hooking up two monitors to your computer you will spend a lot less time flipping through open files, programs, and e‑mails, hunting for what you want. Once you have the luxury of an additional screen, you'll soon realize how much time was wasted constantly switching windows to locate what you want to work on.

Most people who currently use two monitors can't imagine going back to one screen.  You may think it's extravagant to buy two monitors for one computer, but flat-panel monitors have become increasingly affordable.  Nearly all of our desktops at eni are now equipped with multiple monitors.  Our employees can access main data stores, processes, and other programs from either screen and can have more than one document open at a time.

So Many Ways To Use Two Monitors:

When working, many employees always keep at least two documents open on different monitors, copying information between them or checking a website on one screen while documenting or emailing on the other. 

How you use two monitors depends on what you do with your PC and how you like to work.  The most common uses include keeping your email open on one monitor, while working in an application such as MS Word or Excel on the other.   What to keep open and when will become second nature to anyone who begins using two screens.

Here are a few ways to use two monitors:

  • View a different document or spreadsheet on each monitor. Refer to one while you're working on the other or drag information between them.
  • When working with clients, you can view their account and your administrative account at the same time to provide the best possible resolution.
  • Look up information in a web browser on one monitor while composing an e‑mail message or document on the other.
  • Edit photos or videos on one monitor, while you keep a folder of your photos or video clips open on the other.

Tags: eni, IT, HR technology

eni's Cutting Edge Call Center Technology

Posted by Nicole Raymondi on Wed, Nov 17, 2010 @ 05:12 PM

eni, in its commitment to excellence in process and customer service, has upgraded all of our call center technology to include “Avaya Call Management System” (CMS).   

CMS is an “integrated analysis and reporting solution to allow managers to keep in touch with everything that is going on in their contact center.  CMS provides robust real-time monitoring and historical reporting, including custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage”.    This state of the art system will allow for better call routing, improved answer speed, decreased wait times, and increased efficiency of call center agents.  Best of all, this technology will improve customer satisfaction.  Using real-time statistics, managers can adjust staffing as needed to allow callers to be connected to a live agent in the quickest manner possible.

Another benefit of the CMS technology is the ability to obtain and analyze metrics and trends, establish benchmarks, and effectively plan marketing and customer service campaigns.  This technology allows eni to provide meaningful information to our customers and inform them as to how that might impact their own human capital. 

Trends such as increased call volume for EAP counseling sessions at different times of year, financial referrals during times of nationwide financial crisis, and increased use of the Virtual Personal Assistant Service during the holiday season all can be turned into targeted campaigns to constantly remind members of the added value that eni brings to employees and family members alike.

eni is looking forward to the use of CMS technology as an enhancement to our current and future product suite.  We are truly excited to provide consistently upgraded services to our customers.

Tags: Personal Assistant, outsourced HR, HR technology, Human Resources, Customer Service