Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that change the way we do business, often to a disruptive extent. Amid this turbulent landscape, many employees are burned out, disengaged and struggling for work-life balance. All these factors require us to take a fresh look at how people experience work.
Enter the decade of X’s: Customer Experience (CX), Employee Experience (EX) and the newest of them all, Human Experience (HX). How we purposely craft these experiences may well spell the difference between an organization’s success or failure.
To gain a deeper understanding of the impact of two of these experiences, employee and human, HR.com conducted a survey-based research study.
The areas we investigate in this study include:- Current perceptions of the quality of human experiences in today’s organizations and its future importance
- The factors that differentiate employee experience from employee engagement
- Attitudes and perceptions employees have about their current workplace experiences from HR’s perspective
- The most crucial attributes associated with an increase in the quality of employee experience
- The HR/Talent Management systems that appear to have the greatest impact on enhancing the quality of employee experience
- The top organizational barriers to creating a more positive employee experience
- Where functional accountability for creating and nurturing employee experience lie in the organizations
- Key metrics or indicators used to gauge the quality of experiences
- How organizations making progress with experience initiatives differ from those doing less well
About this Survey:
The State of Employee/Human Experience ran from November 2019 to January 2020.
We gathered 273 full and partial responses from HR professionals from virtually every industry. Participants are from organizations of various sizes, ranging from
under 500 employees to more than 20,000. Participants are from all over the world but primarily located in North America, especially the United States.
The majority of respondents come from organizations that we have labelled midsized (100-999 employees) and large (1000+ employees).
To read the Human Experience Survey, click here!
